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Exchange
Policy
At Jalavastra, we want you to be happy with our products.
Jalavastra will gladly accept exchanges of any item
within 14 days of receipt of your order. The item
must be in new condition (not washed or worn, with
tags attached) in order for us to take it back.
Please
contact
us, and you will be issued an exchange authorization
number that must be displayed on the outside of your
package when returned to us. Any exchanges we receive
without an authorization number will be returned to
sender. Pack all items in a secure carton or reuse
the original shipping box. Please understand we cannot
be responsible for lost packages that are not shipped
via insured mail. We will pay shipping and handling charges for
the item we ship to you.
Please
write “exchange” in the subject of your email. In
the body of the email, please include your first and
last name, your address, and your invoice number. Please include
the style, quantity, color and size you would like
to receive in exchange. Once we receive your email,
we will reply within 5 business days.
Our return address is:
Jalavastra,
LLC
ATTN:
Returns
3924
Duke St.
Alexandria, VA
22304
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\ja-la-vas-tra\ n
(2006)
[from Sanskrit – JALA:
water; VASTRA: clothing]
1: water clothing 2: water expanding boundaries